Privacy policy

1. Data controller

The data controller for personal data is Robeen Simeon, sole proprietor, operator of the storyfam.co website.

Contact: [email protected]

2. Data collected

We only collect data that is necessary for:

1. creating and managing user accounts;
2. processing and shipping orders;
3. secure payment for products;
4. communicating with users (customer service, order information).

The data collected includes: first name, last name, email address, postal address (if applicable), payment details (via service providers), downloaded content (e.g., images for personalization).

3. Purposes of processing

The data is used to:

1. fulfill orders;
2. ensure billing;
3. improve customer service and relations;
4. comply with legal obligations.

4. Recipients of the data

The data is processed by Storyfam and may be transmitted to our service providers (e.g., Stripe, Vercel, printing and delivery services) solely for the intended purposes. It is never sold to third parties.

5. Retention period

The data is kept for the period necessary for the purpose of the processing and to comply with legal obligations (in particular tax and accounting obligations).

6. Security

We implement appropriate measures to ensure the security and confidentiality of the data.

7. User rights

In accordance with the law, you have the right to access, rectify, erase, object to, and restrict the processing of data concerning you. You can exercise your rights by writing to [email protected].

8. Cookies and trackers

The site uses cookies that are strictly necessary for the functioning of the site and third-party cookies (e.g., analytics). You can manage your preferences via the cookie banner when you first visit the site.

9. Applicable law

This policy is governed by French law. In the event of a dispute, the competent courts will be those within the jurisdiction of the operator's registered office.